FAQ
Frequently asked questions about Melty answered quickly and easily.
Where does the chocolate for Melty© come from?
We value fair trade and honest sourcing of chocolate. We source the cocoa beans directly from farmers in Colombia and the cane sugar from farmers in Paraguay. The highest quality has its price - and we are happy to pass it on directly to the local farmers.
What should I do if I have taken more than the recommended daily dose?
For information about the recommended daily dose, see our FAQ information. If you unexpectedly exceed this daily dose, please consult a trusted doctor to rule out any potential problems.
What exactly do I understand by the active ingredients?
We only use natural active ingredients, whereby Maca and Ginseng are also plant-based. Specifically, Maca is a root tuber from Peru. Ginseng, also
known as Panax Ginseng, is an Asian plant, with the focus here being on the root of the plant. L-arginine is a semi-essential amino acid of the body. It is produced by the body itself and is absorbed through food, among other things, as part of a balanced diet.
Is there a recommended daily dose for each additive?
There is no general daily recommended intake for maca and ginseng, as these are classified as food. We only provide a guideline, which depends on factors such as weight, state of health and age. For L-arginine, an amino acid, the daily recommended intake listed below should be followed.
Recommended daily dose of Maca: 3-4 grams; max. 6 grams / day
Recommended daily dose of ginseng: 1-2 grams, max. 3 grams / day
Daily dose of L-arginine*: max. 1.6 grams / day
*If you consume half a tablet per day, your body absorbs 0.25g of L-arginine.
Is Melty© chocolate suitable for women and men?
Since we use plant-based additives and amino acids that our bodies produce themselves in our chocolate, it is equally suitable for women and men.
Who is Melty not suitable for?
Melty© chocolate is not suitable for children, pregnant women, breastfeeding women and people who have had a heart attack. If you are taking medication to lower your blood pressure, are on a low-protein diet or suffer from kidney or liver disease, please consult your doctor or ask at the pharmacy beforehand.
Are there any side effects?
As long as you stick to the recommended dosage, no side effects are to be expected. However, it is generally advisable to consult a doctor you trust before taking any dietary supplements.
consult, especially if you are currently taking medication or have general health concerns
How long does Melty© last?
Our Melty© chocolate has a shelf life of 9 months from the date of production. You can find the exact information on the back of the respective packaging. Please ensure that you store the chocolate at home in a cool, dry place away from light.
Can Melty© be combined with medication?
If you are already taking medication or have general health concerns, we recommend consulting a trusted doctor before taking our Melty© chocolate to rule out possible interactions.
Kann ich Melty Schokolade mit der Antibaby-Pille kombinieren?
Bezüglich Wechselwirkungen zwischen Melty Schokolade und der Antibaby-Pille empfehlen wir eine fachärztliche Rücksprache mit deinem Frauenarzt.
Kann ich Melty Schokolade mit Alkohol kombinieren?
Wir raten dir davon ab Melty Schokolade mit Alkohol oder anderen berauschenden Mitteln zu kombinieren. Im Endeffekt sollt ihr euch als Paar eine schöne aufregende Zeit machen und diese erlebt man doch im besten Fall auch lieber nüchtern.
What should I do if I have taken more than the recommended daily dose?
If, contrary to expectations, you have exceeded the recommended daily dose, please consult a doctor you trust to rule out any possible problems.
From what age should one enjoy Melty©?
Since our Melty© chocolate contains additives, we do not recommend consumption by children and adolescents under 18 years of age.
Can I enjoy Melty© chocolate alone?
Of course, you can also enjoy Melty© alone. But like so many things in life, certain experiences are most fun when you can share them with your partner. That's why we recommend that you always enjoy Melty© with at least two people.
Where does the milk for Melty© come from?
We rely on regionality and fair payment for our milk. Only milk from the “ Sternenfair ” brand is used for Melty© chocolate.
Is Melty© vegan or vegetarian?
Milk is used in our Melty© chocolate. For this reason, the chocolate is vegetarian but not vegan.
Laktose, Lebensmittelunverträglichkeiten & Melty?
Unsere Schokolade mit den Zutaten: Kakaomasse, Rohrzucker, Kakaobutter,
Emulgator: Lecithin (Sonnenblume), Maca, L-Arginin, Ginseng. Darüber hinaus
können Spuren von Milch, Haselnüssen und Mandeln enthalten sein.
Solltest du eine Laktose- oder Glutenunverträglichkeit haben, kannst du unsere Melty
Schokolade bedenkenlos genießen.
Is Melty© chocolate also available without sugar?
Currently there is Melty© chocolate with cane sugar from Paraguay.
Are there any side effects?
As long as you adhere to the recommended dosage, no side effects are to be expected. However, it is generally advisable to consult a trusted doctor before taking dietary supplements, especially if you are currently taking medication or have general health concerns.
Can Melty© be combined with medication?
If you are already taking medication or have general health concerns, we recommend consulting a trusted doctor before taking our Melty© chocolate to rule out possible interactions.
Versand & Bearbeitungszeit
Wir setzen alles daran eure Bestellungen umgehend zu bearbeiten. Generell kannst du aber davon ausgehen, dass wir bei der Bearbeitung ca. 1 Werktag benötigen, um deine Bestellung zu verschicken. Die Lieferzeit beträgt im Anschluss regulär um die 2 Werktage mit DHL.
Mögliche Verzögerungen beim Versand & der Bearbeitung:
Während der wärmeren Monate des Jahres müssen wir sicherstellen, dass die Lieferungen unversehrt bei euch ankommen. Sollten deshalb an mehr als zwei aufeinanderfolgenden Tagen 28°C+ vorhergesagt sein, werden wir die Bestellungen kurzzeitig zurückhalten und bei geringeren Temperaturen wieder umgehend verschicken.
How does a return work?
It is particularly important to us that you are completely satisfied with Melty© chocolate. You have the right to
to return your item to us within 14 days of receipt. Please always contact our customer support in advance.
Please note that for reasons of health protection and hygiene we can only accept returns of unopened and originally sealed chocolate.
Are there any additional costs for shipping?
For deliveries outside the EU, additional VAT, customs duties or other charges such as customs clearance costs may be incurred upon import into the delivery country. These also apply to free products.
These costs are not included in the goods or shipping costs for end customers and must be paid to the shipping service provider upon import into the delivery country. Unfortunately, we cannot give an exact figure for additional costs for customs, among other things. Please understand that we do not cover these additional costs.