FAQ
Frequently asked questions about Melty answered quickly & easily.
What is the best way to consume Melty chocolate?
Melty chocolate is not the conventional chocolate you know from the supermarket. Our chocolate is enriched with natural active ingredients such as maca, ginseng and L-arginine.
We have designed the Melty chocolate bars so that they can be divided in the middle. One half is for your partner and the other half is for you.
This half corresponds to the recommended daily amount of approx. 10g.
Which active ingredients are processed in the chocolate?
In addition to cocoa, we use the active ingredients maca, ginseng and L-arginine in our Melty chocolate.
You can find more information here: Ingredients.
What exactly are the active ingredients?
We only use natural active ingredients, whereby maca and ginseng are also plant-based. Specifically, maca is a root tuber from Peru. Ginseng, also known as Panax ginseng (
), is an Asian plant, whereby the focus here is on the root of the plant. L-arginine is a semi-essential amino acid for the body. It is produced by the body itself and is absorbed through food, among other things, as part of a balanced diet.
Is there a recommended daily dose of the individual additives?
There is no general daily intake recommendation for maca and ginseng, as they are classified as foods. We only provide a guideline value, which depends on factors such as weight, state of health and age. In the case of L-arginine, an amino acid, the recommended daily intake listed below should be adhered to.
Recommended daily dose of maca: 3-4 grams; max. 6 grams / day
Recommended daily dose of ginseng: 1-2 grams, max. 3 grams / day
Daily dose of L-arginine*: max. 1.6 grams / day
*If you consume half a platelet per day, your body absorbs 0.225 g of L-arginine.
Is Melty chocolate suitable for women and men?
As we use plant-based additives and amino acids that our bodies produce themselves in our chocolate, it is suitable for both men and women.
Who is Melty not suitable for?
Melty chocolate is not suitable for children, pregnant women, nursing mothers and people who have suffered a heart attack. If you are taking medication to lower blood pressure, are on a low-protein diet or suffer from kidney or liver disease, please consult your doctor in advance or enquire at the pharmacy.
Are there any side effects?
As long as you adhere to the recommended dosage, no side effects are to be expected. However, it is generally advisable to consult a doctor you trust at
before taking dietary supplements, especially if you are currently taking medication or have general health concerns
What is the shelf life of Melty?
Our Melty chocolate varieties have a shelf life of 9 months from the production date.
The exact best-before date can be found on the back of the respective packaging. Please ensure that you store the chocolate at home in a cool, dry place away from light.
Is Melty vegan or vegetarian?
Yes, Melty is vegan. 🌱
Our Melty White Chocolate Raspberry contains whole milk powder and is therefore not vegan.
Shipping, returns & refunds
Shipping & processing time
Our warehouse staff work from Monday to Friday. We do everything we can to process and dispatch your orders immediately. On average, we need approx. 2 working days for this. Delivery times within Germany are usually approx. 2 working days with DHL. Delivery times outside Germany may vary.
If you are in a hurry for your order, you can select the "Prioritized processing" option. This will allow us to process your order faster in our warehouse. Please note that we have no influence on the speed of delivery of your order when it is handed over to our shipping service provider and that this depends solely on the distance of the shipping route and the capacity utilization of the shipping service provider.
We ship up to two products by Deutsche Post Warenpost. Delivery to a packing station is generally possible at any time. Please make sure you enter your details correctly (DHL Packstation). However, delivery to a DHL branch, PO box, pick-up station or stations of other shipping providers is not possible with Warenpost.
Shipping during the summer months:
During the warmer months of the year, we need to ensure that deliveries reach you intact. During this time, we will carry out the shipment under refrigeration and charge a flat rate for the refrigeration. However, if high temperatures (30°C+) are forecast for more than two consecutive days, we will hold orders for a short time in exceptional cases and send them out again immediately when the temperatures drop.
How do returns and refunds work?
You have the right to return your unopened order to us within 14 days of receipt without giving any reason. It is also particularly important to us that you are completely satisfied with our Melty chocolate. For this reason, we offer you a voluntary 30-day satisfaction guarantee for our chocolate and a 60-day satisfaction guarantee for our Melty Dailys.
In both cases, please always contact our customer support beforehand and please do not send any returns back to our office or warehouse on your own before consulting us.
Please note that for reasons of health protection and hygiene, we can only take back unopened and originally sealed chocolate.
You can find more information about the satisfaction guarantee here
Are there any additional costs for shipping?
For deliveries outside the EU, additional VAT, customs duties or other charges such as customs clearance costs may be incurred upon import into the country of delivery. These are also incurred for products that may be free of charge.
These costs are not included in the cost of goods or shipping costs for end customers and must be paid to the shipping service provider upon import into the country of delivery. Unfortunately, we are unable to provide an exact indication of the additional costs for customs, among other things.
Please understand that we do not assume these additional costs.
